Terms and Conditions

Last updated: January 2026

These Terms and Conditions (“Terms”) govern the use of the website and services provided by Avanta Guard Ltd (“Company”, “we”, “us”, or “our”). By accessing our website, requesting our services, or entering into a service agreement with us, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use our services.

1. Company Information

Avanta Guard Ltd
Director: Ivars Aleksejevs
Registered Office Address:
23 Jefferson Street, Goole, North Humberside, United Kingdom, DN14 6SH
Email: info@avantaguardltd.com

2. Scope of Services

Avanta Guard Ltd provides professional security and guarding services, including but not limited to:

• Manned guarding

• Event and venue security

• Site and asset protection

• Access control and monitoring

• Security consultancy

The precise scope of services shall be agreed in writing prior to commencement.

3. Formation of Contract

• No deposits or upfront payments are required or accepted

• A binding agreement is formed once services commence or are confirmed in writing

• Quotations are indicative until services are delivered

4. Payment Method and Terms

4.1 Payment Method

• All payments must be made face-to-face

• Payment is accepted only via POS card terminal

• We do not accept:

  • Deposits

  • Advance or upfront payments

  • Bank transfers

  • Online payments

  • Cash (unless expressly agreed in writing)

4.2 Timing of Payment

• Payment is due immediately upon completion of services or at agreed intervals for ongoing services

• Failure to pay may result in immediate suspension or termination of services

5. NO REFUND POLICY (IMPORTANT)

5.1 Strict No-Refund Rule

All payments processed via POS terminal are final and strictly non-refundable.

Once a card transaction has been authorised and completed:

• No refunds will be issued

• No reversals, credits, or partial refunds will be provided

• Chargebacks are not accepted except where mandated by law

This applies regardless of:

• Client dissatisfaction

• Cancellation or postponement of events

• Partial use of services

• Early termination by the client

• External or uncontrollable circumstances

5.2 Legal Exception

Refunds will be issued only where required by mandatory UK law. No other exceptions apply.

6. Client Responsibilities

The client agrees to:

• Provide accurate and complete information

• Ensure safe, lawful, and suitable working conditions

• Cooperate fully with Avanta Guard Ltd personnel

• Comply with all applicable UK and international laws

Failure to meet these responsibilities may result in service withdrawal. The NO REFUND POLICY remains applicable.

7. Right to Refuse or Withdraw Services

We reserve the right to refuse or immediately withdraw services if:

• Safety or legality is compromised

• Client behaviour is abusive, unlawful, or obstructive

• Payment obligations are not met

Any services already delivered remain payable in full and non-refundable.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• Our total liability is limited to the amount paid for the specific service

• We are not responsible for acts or omissions of third parties

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

9. Force Majeure

We shall not be liable for failure or delay caused by events beyond reasonable control, including:

• Natural disasters

• Acts of terrorism

• Government restrictions

• Industrial disputes

• Utility or communication failures

No refunds shall be issued in such circumstances.

10. Intellectual Property

All website content, branding, logos, and materials are the intellectual property of Avanta Guard Ltd and may not be reproduced without written permission.

11. Confidentiality

All information exchanged in relation to services shall remain confidential unless disclosure is required by law or regulation.

12. Termination

We may terminate services immediately where:

• These Terms are breached

• Payment is refused or disputed

• Working conditions are unsafe or unlawful

Termination does not create any entitlement to a refund.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force.

15. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior discussions, negotiations, or representations.

16. Changes to These Terms

We reserve the right to amend these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

17. Contact Information

For any questions regarding these Terms:

Avanta Guard Ltd
Email: info@avantaguardltd.com
Registered Office: 23 Jefferson Street, Goole, North Humberside, United Kingdom, DN14 6SH